When you travel with us, our goal is to deliver the experience you've envisioned. To achieve this, we'll need to collect some personal information from you. We understand the importance of keeping your personal information secure, and we commit to being transparent about how we collect, share, and store your data. Rest assured, we prioritize your privacy and will handle your information with the utmost care and responsibility, ensuring that it is used only for providing you with the best possible travel experience.
When planning your travel with us, we'll request necessary information to ensure your trip is personalized and comfortable. This includes:
1-Name and Contact Information: Essential for booking confirmations and necessary communications.
2-Email Address Used for sending itineraries, updates, and promotional offers, if you opt-in.
3-Passport Details: Required for international travel bookings and ensuring compliance with global travel regulations.
4-Dietary Requirements and Medical Conditions: Important for accommodating health-related needs and preferences throughout your journey.
We retain this information after your trip concludes to assist with any post-trip inquiries and to facilitate planning future travels, ensuring a seamless experience each time you choose to travel with us. Your data is stored securely and used respectfully, adhering to privacy laws and regulations to protect your personal information.
We collect your personal data for several key reasons, all aimed at enhancing your experience and providing you with tailored services:
1-Optimizing Your Experience: We use your data to improve your interactions with our website or mobile/tablet apps. By understanding your interests and the devices you use, we can offer a more personalized and responsive service.
2-Effective Communication: Your contact details are essential for us to reach out to you successfully. Whether you contact us with queries or request information, we need your email, mail, telephone number, or instant messaging details to provide timely responses.
3-Travel Planning: When organizing your trip, it's crucial that we have all necessary information to make appropriate arrangements. This includes understanding your preferences, travel requirements, and any special needs you might have.
4-Personalized Recommendations: Based on your previous inquiries and bookings, we can offer you holiday ideas that align with your interests. This proactive approach ensures we present you with options that are more likely to appeal to you, enhancing your overall travel planning experience.
These practices are part of our commitment to ensuring a seamless, enjoyable, and customized travel experience while respecting your privacy and adhering to data protection standards.
We collect your personal information either directly from you or, with your explicit permission, by tracking your interactions with our digital channels, such as our websites or mobile apps. This approach ensures that we gather only the information necessary to enhance your experience and provide you with customized services.
When it comes to sharing your personal information, we do so only when necessary to offer you the best possible service, whether you're making inquiries or actually traveling with us. For example, we may need to share your details with airlines, hotels, or other partners involved in delivering your travel arrangements.
Further specifics about how we share your personal information, including the safeguards we have in place to protect your data, are detailed in Section 3 of our privacy policy. This section outlines the circumstances under which your information might be shared, who it might be shared with, and the steps we take to ensure its security. We're committed to transparency and protecting your privacy throughout this process.
We take the security of your personal information very seriously. When processing and storing your data, we employ robust security measures to prevent unauthorized access, disclosure, alteration, or destruction. We are committed to ensuring that your personal data is handled securely and with respect.
Furthermore, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. This includes the duration of our relationship with you, as well as any additional period as required by law or as needed to resolve disputes or enforce our agreements. Once it is no longer necessary to retain your data, we ensure it is securely disposed of or anonymized. This approach is part of our commitment to respecting your privacy and protecting your data while providing you with the services you need.
You have several options for managing your personal information with us:
1-For Questions or Concerns: If you have any questions, concerns, comments, requests, or complaints about our privacy policy or how we handle your personal information, please feel free to contact us at any time. You can reach us by sending an email to dataprotection@sojournplanet.com.
2-Opting Out of Email Marketing: f you decide that you no longer wish to receive marketing emails from us, you can unsubscribe at any time. Simply click the 'unsubscribe' link found in the footer of any marketing email we send.
3-Updating or Erasing Your Data: If your personal information changes or if you would like it to be erased from our systems, please send a request to dataprotection@sojournplanet.com. We will promptly update or remove your information in accordance with your wishes and applicable laws.
We are committed to ensuring the privacy and accuracy of your personal information and providing you with control over how it is used.
We regularly review our privacy policy to ensure it remains up-to-date and reflects how we use your personal information. Should we make any changes to the policy, we will prominently highlight these updates on our website. Additionally, where appropriate, we will inform you directly via email. This approach ensures that you are always aware of how we protect your personal information and your rights regarding its use. We encourage you to review our privacy policy periodically to stay informed about how we are safeguarding your data.
At Sojournplanet LLC, we prioritize the protection and respect of your privacy while aiming to provide the best possible experience when you are inquiring, booking, and traveling with us. We are committed to maintaining the accuracy of the personal information we collect about you. Our systems and processes are designed to ensure that the information we handle is minimal, accurate, and accessed only by authorized personnel who need it for legitimate business purposes.
This privacy policy, along with any documents referenced herein, outlines how we process and utilize personal information about our clients, potential clients, website visitors, and users of our mobile and/or tablet applications, as well as any other individuals whose data we handle in the course of conducting our business. We encourage you to read this policy thoroughly to understand our practices regarding your personal data and how we will treat it. This document is essential for ensuring you are informed about the ways in which your information is used and protected at Sojournplanet LLC.
We collect various types of personal information about you. Below, you will find details about the types of information we collect, how we use this information, and the lawful basis for processing in each scenario:
When you interact with us by making an inquiry or requesting a brochure, we collect various types of personal information to respond effectively to your needs. Here's a detailed breakdown of the information we collect and how we use it:
1-Name and Contact Information: We collect your name, email, phone number, and postal address to communicate with you and send you the requested materials.
2-Interest and Preferences: We gather details about the destinations and countries you are interested in, along with the specific brochures you request, to provide tailored information suited to your travel preferences.
3-Geographic Location: Understanding your location helps us offer relevant travel suggestions and logistical arrangements.
4-Travel Plans: Additional details you provide about your travel plans enable us to offer more personalized service and recommendations.
5-Communication Preferences: We note the best times to contact you and any preferences you have for in-person appointments to ensure our interactions are convenient for you.
6-Reasons for Contacting Us: Knowing what prompted you to reach out helps us understand your needs better and improve our service offerings.
7-Partner Information: If you approach us through one of our partners, agencies, or affiliates, we also record this connection to manage our relationships and understand the effectiveness of our networks.
We use this information to provide you with the requested information, such as sending brochures, and to contact you as you have indicated an interest in hearing from us. For instance, we might call to discuss the details of a brochure we sent you or to help refine your travel plans.
We process this information based on our legitimate interest in providing effective service and maintaining a relationship with you. This approach helps us ensure that we can assist you in finding the right travel solutions and planning an ideal holiday. We balance our business needs with your rights and interests, ensuring that your privacy is respected and that you can manage your preferences at any time.
This approach not only helps us respond effectively to your initial inquiry but also supports ongoing communication and service improvement, making your interaction with us as productive and enjoyable as possible.
When you or someone in your party books travel with us, we require detailed information to manage your travel arrangements effectively. Here’s what we typically collect:
1-Passport Details: Necessary for international travel bookings and compliance with global travel regulations.
2-Emergency Contacts: To ensure we can respond appropriately in case of emergencies during your travels.
3-Travel Insurance Arrangements: To verify that you have adequate coverage for your journey.
4-Special Preferences and Requirements: Such as dietary needs or accessibility requirements, to ensure your comfort during the trip.
5-Frequent Flyer Club Membership and Visa Requirements: To facilitate travel perks and ensure all legal travel requirements are met.
6-Independent Flight Details: If you arrange your own flights, we need details to coordinate these with other parts of your travel.
This information is essential for us to organize your trip, make bookings, and ensure that all services in your itinerary are provided without issue. Additionally, we may use this information to contact you directly via phone or instant message if any issues or queries arise while you are traveling with us.
1-Contractual Necessity: We collect and use this information to enter into and fulfill our contract with you, ensuring that we can provide the services you have booked with us.
2-Legitimate Interest: If you are included in a booking made by another passenger, it is in our legitimate interest to use your information to ensure we can fulfill our contract with the booking party. This also helps in providing high-quality service and, where necessary, enables us to contact you efficiently during the travel.
We may retain your personal information to simplify future bookings, as part of our legitimate interest in improving the client journey and providing seamless service. This helps us manage repeat client interactions more effectively, ensuring we maintain high service standards and recognize the needs of regular travelers.
This structured approach to collecting and utilizing personal information underscores our commitment to providing a personalized and smooth travel experience while respecting your privacy and ensuring compliance with data protection regulations.
When you visit our website, we collect various types of technical data to enhance your experience and ensure our site's functionality. Here is a breakdown of the types of information we typically collect:
1-Device and Access Information: This includes the IP address or other device identifiers, your browser type and version (e.g., Chrome, Edge), and your operating system and platform (e.g., Windows, macOS).
2-Usage Details: We record the screen resolution of your device, the dates and times of your access, and the full URLs of the pages you visit. We also track the websites or links you used to access our site and your login information.
3-Interaction Data: Details of the products or services you viewed on our website and the duration of your visits to certain pages are also collected.
This information is primarily used for:
1-Site Management and Security: To ensure the website is functioning correctly, to troubleshoot problems, and to conduct testing and security checks.
2-Website Improvement: To enhance the usability and performance of our website, ensuring that content is displayed effectively and is relevant to our users' interests.
1-Business Necessity: We collect this technical information as part of our legitimate interests to maintain a website that is secure, functional, and capable of effectively promoting our services. This includes optimizing the site layout, ensuring information is relevant to users, and improving overall user satisfaction.
2-Client Satisfaction and Troubleshooting: By analyzing how clients interact with our site, we can identify areas for improvement, troubleshoot issues more efficiently, and ensure a positive user experience.
3-Consent: For certain types of cookies and tracking technologies, we may also seek and rely on your consent, following our cookie policy and applicable laws.
This technical data helps us to not only maintain the quality and security of our website but also to adapt and refine our online presence to better meet the needs of our clients. For more detailed information on how cookies are used to collect this data, please refer to our cookie policy.
In promoting our services, we gather information from various sources. This includes:
1-Contact Details and Preferences: We collect your contact information, such as your name, email address, postal address, and phone number, alongside your marketing preferences. This enables us to send you communications that may interest you, such as our latest travel news, expert inspiration, and special offers.
2-Interaction and Behavioral Data: We analyze data from your interactions with our marketing materials, including responses and behaviors observed through our website or advertisements. This helps us measure the effectiveness of our advertising and understand your interests, tailoring our marketing to better suit your preferences.
This information is used to:
1-Engage and Inform: Keep you updated with relevant information about our services, which we believe will enhance your experience and possibly interest you in new travel opportunities.
2-Optimize Marketing Efforts: Improve the relevance and impact of our advertising by understanding what attracts and engages our customers.
1-Consent: Where required by law, particularly in regards to direct marketing communications via email, SMS, or telephone, we rely on your explicit consent to contact you.
2-Legitimate Interests: In situations not specifically covered by consent requirements, we operate based on legitimate interests to conduct effective and meaningful marketing. We balance our business interests against your rights and privacy to ensure that our marketing efforts do not infringe upon your personal space or data rights.
You have the right to withdraw your consent or opt-out of our marketing communications at any time. You can do this by:
1- Clicking the 'unsubscribe' link in any marketing email.
2- Responding with “STOP” to any SMS message.
3- Contacting us directly at dataprotection@sojournplanet.com to adjust your preferences or opt-out.
By providing these options, we ensure that you maintain control over how your personal information is used for marketing purposes, and we remain transparent about our processes. This approach respects your privacy while allowing us to keep you informed about opportunities that may genuinely interest you.
When you participate in competitions, promotions, or complete surveys, we collect your contact details. This allows us to manage these activities effectively and communicate with you regarding the outcomes or follow-up actions.
The information gathered is used for:
1-Administration of Activities: To administer the competition or promotion and to notify winners and distribute prizes.
2-Feedback and Improvement: To gather valuable feedback from surveys that help us improve our services and offerings.
3-Marketing Communications: If you agree, to send you promotional materials that might interest you based on your participation in these activities.
1-Consent: We often rely on your consent to process your personal data when you participate in these activities, particularly for sending marketing communications related to the competition, promotion, or survey results.
2-Legitimate Interests: For activities like market research through surveys, we may process your data based on our legitimate interests in gaining insights that help us enhance our service offerings and customer experiences. In such cases, we carefully balance our interests against your rights and freedoms to ensure that your privacy remains protected.
We are committed to protecting your rights throughout this process. You always have the option to:
1-Withdraw Consent: You can withdraw your consent at any time where consent is the basis of processing. This can be done by contacting us directly at a designated email or via communication channels provided at the point of data collection.
2-Opt-Out of Marketing Communications: Similar to other marketing activities, you can opt-out of receiving promotional messages by following the unsubscribe instructions included in each communication.
By establishing clear procedures and legal bases for these activities, we ensure transparency and maintain your trust while engaging you in competitions, promotions, and surveys that enhance your experience with our services.
When you engage with us on social media, such as by mentioning or tagging us in a post or contacting us directly, we may collect your username and any other pertinent information you provide. This enables us to see and respond to your comments and queries effectively.
The information collected from social media is used primarily to:
1-Respond to Interactions: We aim to provide timely and relevant responses to your social media interactions, whether they are questions, comments, or feedback about our services.
2-Enhance Service Delivery: By interacting with you on social media, we can offer assistance, celebrate special occasions with you, and ensure that any part of our service facilitated through social media meets your expectations.
1-Legitimate Interests: We process this information based on our legitimate interests in engaging with you directly on social media platforms. This interaction helps us provide better service, understand your needs, and improve our offerings based on real-time feedback.
2-Contractual Necessities If your social media engagement with us is part of fulfilling a contract or organizing service details (for example, if you're coordinating aspects of a service we provide via social media), we process this information to fulfill our contractual obligations to you.
We are committed to respecting your privacy and ensuring that your personal data is handled in compliance with applicable laws. We ensure that:
1-Data Handling Practices: Our interactions and data processing through social media are conducted transparently and securely, maintaining the highest level of confidentiality and respect for your privacy.
2-Engagement Options: You control how you engage with us on social media and can adjust your privacy settings on various platforms to manage visibility and the data you share.
By utilizing social media responsibly, we aim to enhance our service offerings and engage with you in a meaningful and positive way while respecting your data privacy.
When we communicate with you through various channels such as telephone, email, video conferencing, LiveChat, or instant messaging, we may collect and store information related to these interactions. This includes recording both inbound and outbound calls and logging chats or messages.
The information collected through these communication channels is used to:
1-Enhance Customer Support: Monitor and improve the quality of support provided by our specialists. This includes training and performance evaluation to ensure you receive competent and helpful service.
2-Provide Accurate Advice: Ensure that our travel specialists give you the best possible travel advice, tailored to your needs and preferences.
3-Resolve Queries: Effectively address and resolve any inquiries or issues you may have, improving our responsiveness and service quality.
1-Legitimate Interests: We process this information based on our legitimate interest in ensuring that our services are delivered at a high standard. Recording and reviewing interactions help us to train our staff better, refine our service offerings, and ensure that our clients receive the very best in travel planning and support.
We are committed to protecting your privacy while handling this data. We ensure that:
1-Transparency: We inform you when calls are being recorded or when interactions are logged, providing you with clear information about these practices.
2-Security: All recordings and logs are stored securely, with access restricted to authorized personnel only.
3-Control: You have the right to request access to any personal information we hold about you, including recordings and chat logs. You can also request correction or deletion of your information if it is inaccurate or has been processed in violation of privacy regulations.
By maintaining high standards in data collection and processing during correspondence, we aim to uphold our commitment to delivering exceptional travel services while respecting and protecting your privacy.
In addition to the regular collection methods described previously, we may also gather information that you voluntarily provide for specific reasons, such as when you contact us to report problems with our website or other service-related issues.
The information you provide under these circumstances is used to:
1-Resolve Issues: Quickly address and rectify any problems you encounter, particularly those affecting the functionality and user-friendliness of our website.
2-Improve Services: Utilize your feedback to enhance our offerings, ensuring that all aspects of our service meet high standards and user expectations.
1-Legitimate Interests: We process this information based on our legitimate interest in maintaining and improving our services and operational efficiency. This includes ensuring that our website and other services function properly, which is crucial for providing you and other clients with an optimal experience.
2-Problem Resolution: Addressing and solving issues you bring to our attention directly impacts our ability to serve you and others effectively.
We are committed to protecting your rights while handling your data. We ensure that:
1-Data Handling Practices: We handle your information transparently, securely, and with the utmost respect for your privacy.
2-Minimization and Relevance: We only collect information that is directly relevant and necessary to address the specific issue or feedback you provide.
3-Rights to Access and Control: You have the right to access any personal information we hold about you, and you can request that we update, correct, or delete any information, especially if it is inaccurate.
By responsibly managing the information you provide for specific purposes, we aim to address your concerns effectively while enhancing the overall quality and reliability of our services, always ensuring that we balance our business needs with your rights to privacy and data protection.
We may collect sensitive or special category personal information about you, which can include:
1-Health Conditions: Information relevant to your physical or mental health that may affect your travel experience.
2-Disabilities and Mobility Requirements: Details about any disabilities or mobility issues to ensure accessibility and adequate support during your travels.
3-Dietary Requirements: Specific dietary needs or allergies to ensure suitable meal arrangements are made.
This sensitive information is collected:
1-To Plan Your Trip: To ensure that your travel arrangements are suitable for your needs and that you can travel safely and comfortably.
2-Operational Safety: To make necessary accommodations and adjustments that consider your health and mobility requirements.
This information may be shared with our suppliers overseas as necessary to fulfill your travel requirements.
1-Vital Interests: In emergency situations, we may process this information to protect your vital interests or those of others, particularly if you are incapable of giving consent.
2-Legal Claims: We reserve the right to retain and process this information where necessary for the establishment, exercise, or defense of legal claims.
When you provide us with information about other individuals (such as fellow travelers):
1-Consent: We ask that you confirm you have obtained the necessary consent from these individuals to share their personal data with us.
2-Informing Third Parties: Please inform these individuals about our privacy policy and provide them with our contact details should they have any questions or concerns.
-Communication and Planning: This information is essential for us to manage and arrange travel plans for all parties involved.
-Communication: Ensure that third parties are aware that their information is being used as part of your travel arrangements and that they can contact us directly to discuss their personal data or the trip itself.
This section of our privacy policy ensures transparency in how we handle sensitive data and third-party information, aligning with legal standards and ethical practices while focusing on the safety and customization of your travel experience.
To ensure the efficient operation of our business and to provide you with the expected level of service, we occasionally need to share your personal information with various third parties. The scenarios under which we share this information include:
Entities Involved: We share your personal information within our corporate group, which includes subsidiaries, our ultimate holding companies, and their subsidiaries. This internal sharing supports streamlined operations and service delivery.
Entities Involved: This includes local businesses in the destinations where our clients travel, as well as providers of gifts and technology services that assist in fulfilling the contracts we enter into with you.
Purpose: These third parties help us provide specific parts of your travel package, enhance your travel experience, and support our service offerings.
Entities Involved: In the event of a sale, merger, or acquisition of all or a part of our business, your personal information may be shared with prospective buyers.
Purpose: To facilitate the transaction process and ensure continuity of service.
Entities Involved: Airlines, law enforcement, or other government entities.
Purpose: We share necessary details to comply with legal obligations, such as providing contact information to airlines as required by IATA Resolution 830d for operational communications.
Entities Involved: Legal authorities or other third parties.
Purpose: To protect the rights, property, or safety of our company, our customers, or others. This may include exchanging information for fraud protection and credit risk reduction.
Entities Involved: Partners, affiliates, or agents who referred you to us.
Purpose: To share details of your inquiries and/or bookings with the entity that referred you to us, which helps in managing our business relationships and providing you with tailored offers.
As detailed in our Cookie Policy, we utilize third-party technologies on our website to enhance user experience, gather analytics, and support marketing efforts. These technologies may collect certain types of data about your visit to our website.
In all instances of data sharing, we ensure that your personal information is handled securely and in accordance with relevant privacy laws. We implement appropriate safeguards to protect your data and maintain transparency in our data sharing practices.
You have the right to know how your data is being used and shared. You can request details about the specific third parties with whom your data is shared and the purposes for such sharing. If you have concerns or wish to opt out of certain data sharing practices, you can contact us directly for assistance.
By carefully managing the sharing of your personal information, we aim to maintain trust and ensure the continued integrity of our services while complying with legal requirements and enhancing your overall travel experience.
We utilize technology that enables automatic and instantaneous decision-making based on predefined criteria and the personal information you provide when making an inquiry or requesting a brochure. This technology helps streamline processes and enhance the efficiency of our services. To ensure fairness and accuracy, we regularly test and update our decision-making software to eliminate unintended biases and improve decision quality.
To better understand our clients and tailor our communications effectively, we may share your details with third-party data services. These services assist us in segmenting and profiling our client base, enabling us to send you communications that are most relevant to your interests and needs.
We prioritize the security of your personal information and implement comprehensive measures to protect it from unauthorized access, use, or disclosure. These measures include physical, technical, operational, and administrative strategies that conform to legal requirements and industry best practices. We continuously review and update our security practices to ensure they remain effective and appropriate for protecting your data.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. The retention period varies depending on the type of information and our operational or legal obligations. For instance:
-Transaction Information: Certain data related to transactions may be retained for extended periods to comply with financial, tax, and regulatory requirements
-Client Interaction Records: Information from client interactions may be kept for a period to facilitate customer service and relationship management.
For specific details about retention periods for different types of personal data, or to inquire about our data retention practices, please reach out to our Data Protection Officer at dataprotection@sojournplanet.com.
By adhering to these structured policies and practices, we ensure that your data is managed responsibly, kept secure, and retained only for as long as needed to provide you with high-quality services while complying with legal obligations.
You hold specific rights concerning the personal information that we hold about you. These rights are designed to ensure you have significant control over your data.
-(a) Access: You can request to know whether we are processing your personal information, and if we are, you can access that information and receive a copy of it.
-(b) Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected or completed.
-(c) Prevention of Processing: You can ask us to stop or refrain from processing your personal information if it is causing or is likely to cause unwarranted damage or distress to you or others.
-(d) Erasure: You can request the deletion of your personal information from our systems if there is no valid reason for us to keep using it.
-(e) Restriction: You can request that we restrict the processing of your personal information under certain conditions.
-(f) Data Portability: You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format. You can also request that we transfer this information to another party.
-(g) Objection: You can object to the processing of your personal information, particularly for direct marketing purposes or when the processing involves sensitive personal information.
-(h) Automated Decisions and Profiling: You have the right to not be subject to decisions based solely on automated processing, including profiling, which has legal or similarly significant effects on you.
-(i) Targeted Advertising: You can opt-out of targeted advertising and request that we do not sell or share your personal information for such purposes.
To exercise any of these rights, please contact us via email at dataprotection@sojournplanet.com or call us at +1 517 721 7020. Please note that these rights are not absolute, and certain exceptions may apply. We will respond to your request within the timeframe stipulated by applicable law.
For requests involving your personal data, we will verify your identity by matching information you've previously provided us. For sensitive requests, we may require additional verification. If you use an authorized agent, written proof of authorization will be necessary.
We assure you that exercising any of these rights will not result in discriminatory treatment. However, please note that some services may become unavailable if specific necessary personal information is removed or restricted at your request.
This section of our privacy policy is designed to give you comprehensive control over your personal information while ensuring our compliance with privacy laws and regulations.
We may update this privacy policy periodically to reflect changes in how we handle your personal information or changes in data protection laws. Whenever we make changes to the policy, we will post the updates on this page and, where significant changes are made, we will notify you by email. It is important that you check this page regularly to stay informed about any changes to our privacy policy.
If you have any questions, concerns, comments, requests, or complaints regarding this privacy policy, how we handle your information, or your interactions with our website, please do not hesitate to reach out to us at dataprotection@sojournplanet.com. We are committed to addressing your inquiries and resolving any issues promptly and transparently.
By providing clear channels for communication and complaints, we aim to maintain transparency and trust with our clients, ensuring that your rights are respected and your concerns are addressed effectively.